As per my recent post, I was fortunate to receive my Kindle Paperwhite 3G way before Christmas. Kudos to Amazon’s enhanced delivery service option in terms of timeliness.
However, I have to feedback that it’s not necessarily top marks for quality. The courier Amazon use for Prime in my area thinks it is perfectly acceptable to leave goods thrown in the bushes in front of my house. This is the second time this has happened in the last week, hence why I’m posting about it. I’m all about second chances.
Given that this is a £50/year premium service, which I’m sure most people are going to be using to order high value goods of a moisture sensitive nature (read: books and electronics), this really isn’t cricket. I understand the value of outsourcing, but supplier auditing & QC are key ingredients in the success of any Enterprise.
The infamous ‘Law of the Mechanical Turk’ doesn’t always cut it. Value add services such a delivery subscriptions have to be perceived as value to be successful.
Sticking my shit in the bushes when it’s -5 and raining outside really doesn’t cry out ‘quality’ to me. To make matters worse, they didn’t even leave a delivery card, so I was unaware of the packages existence until a late house caller informed me!